We specialize in treating:

• Children (ages 6 and up), young and middle aged adults

• Anxiety Disorders

• Depressive Disorders

• Eating Disorders

• Bipolar Disorders

• Obsessive Compulsive Disorder

• Trauma and Stress Related Disorders

• Attention Deficit Hyperactivity Disorder

• Disruptive, Impulse control and Conduct disorders in children

We are in network with most major insurance carriers and Medicare. We do not take Medicaid . It is your responsibility to call your insurance company to see if we are in network and to verify your benefits or restrictions for mental health treatment. You will be provided an insurance verification form to be completed before your appointment is confirmed.

Office hours are Monday, Tuesday and Wednesday from 8 am to 5 pm. Patients can be seen via telehealth on any day. In person appointments are only available on Mondays and Tuesdays. Self scheduling for existing patients can be done in the patient portal. New patient appointments require approval by the provider.

We are glad you are interested in starting your care with Healing Waters. We strive to ensure our patients are a good fit for our practice. If we think our services can benefit you, we will be happy to confirm your requested appointment. We know your time is valuable. If we don’t think we are the best fit for your needs we will refer you elsewhere. Please fill out your initial interest questionnaire and submit it. You will be notified either way.

Initial consultations are typically 60-90 minutes. This allows for a thorough evaluation, time to discuss your results and individualized treatment plan. Education is provided and questions are encouraged. I want you to be well informed so you can participate in decision making. Follow -up visits are generally 30 minutes in length.

Controlled substances are highly regulated by the DEA. Nurse practitioners are required to work collaboratively with a psychiatrist to  prescribe them. Controlled substances are given on a case-by-case basis as determined by diagnostic criteria, medical history, in person physical assessment which may include laboratory testing, evidence -based treatment guidelines, the controlled substance monitoring database report (CSMD) and your mental health history.

Patients on more than one controlled substances will need to seek medication management from a provider outside of this practice.  

There is NOT an on call provider after business hours, on weekends or holidays.

For non -emergent issues, requests, questions, or concerns, send a secure portal message. It will be answered within 24-48 hours, during the providers normal business hours. Our office is also closed for major holidays.

Consistency with medications is important to maintain mental health. You will be provided with enough refills at your appointments to last until your follow up. If you missed your last medication appointment, a standard medication appointment is required before your full refill will be processed. You may be given a bridge refill to get you to your make up appointment and charged a prescription refill outsie of an appointment. Any changes in prescriptions requires a visit. Refill requests may be delayed when the provider is out of the office.

Established patients can view and change appointments on the self scheduler in their portal.

Your appointment time is reserved specifically for you. We do not double book our schedule. Unless there is an emergency, we will be ready to see you at this time. If you need to cancel your appointment we require 24 hours notice so we can offer it to someone in need. You may send a portal message or cancel it in the appointment calendar on your portal. Cancellations with less than a 24 hour notice will incur a late cancel fee. If you fail to swowo up for your scheduled appointment and do not call us you will be charged the full visit fee. Repeated no shows will result in discharge from the practice.

If you are in the midst of a mental health crisis you require emergency services. This clinic cannot respond to emergencies, and we want you to get the help you need. Do not message through the portal, call us or schedule an appointment with your provider if you require urgent treatment. Please call 911 or go to your nearest emergency room.

Other resources include:

Suicide and crisis help line- call or text 988

Or chat online at  https://988lifeline.org/

Mobile Crisis Unit McNabb Center – 865-539-2409

Children’s Crisis Stabilization Unit- 865-245-0070

Adult Crisis Stabilization Unit – 865-541-6958

National Suicide Prevention Lifeline – 800-273-Talk (8255)

  National Domestic Violence Hotline: (800) 799-7233. Or chat: https://www.thehotline.org/

For children- use East TN Children’s Hospital ER as they have a crisis stabilization unit in the building

We do see private pay patients or those who chose not to use their insurance for reimbursement. If we are out of network with your insurance, we can supply a superbill you may file with your insurance for reimbursement. We can’t guarantee your reimbursement. We suggest you contact your insurance company for out of network benefits prior to your first visit.

Patient visit costs can vary due to the time and complexity of the visit. INitial visits are more costly than follow ups. You have the right to request a good faith estimate. See the No Surprises Act on our website footer.